Ccapp.exe is a process that runs on your computer. Processes are small bits of stand alone executable code that are used by applications to perform specific tasks. For you programmers, they are sub routines and functions. The code can be called by more than one application.
The process ccapp.exe stands for “common client application” and is used by a number of Symantec Norton programs, such as Norton Anti Spam or Norton Antivirus. The process runs in the background and is responsible for the system auto-protect and email program scanning for threats such as viruses and Trojans.
Ccapp.exe should not be stopped or disabled because it is required for your Norton anti-virus and anti-spam application to work properly. However, ccapp.exe could also be an adware process that monitors your browsing habits and sends the data back to the author’s servers for analysis. If ccapp.exe is adware, it also prompts advertising popups.
You can decide if the ccapp.exe process is a legitimate file being used by Symantec’s Norton applications or adware depending on the directory it is loading and executing from. Of course, if you don’t have any Norton programs installed, it will definitely be an adware program. If it adware, the process is a security risk and should be removed from your system.
Ccapp.exe Errors
Some common error messages you might receive are:
ccApp.exe is not responding – this messages is usually displayed during startup and shutdown.
“Symantec User Session has encountered a problem and needs to close. We are sorry for the inconvenience. Application Name: ccapp.exe”- this can happen at anytime and usually means the application has terminated.
According to the information posted on their website, Symantec claims that these two errors have been fixed in the latest revision.
“The ccApp.exe problem has been fixed … in the latest Common Client and Norton Anti Spam program updates. To install the update, “start your Norton product, run Live Update, download the updates (including any Common Client updates and the Norton Anti Spam program update if it is listed), and then restart the computer when you are asked to do so.” (Source: symantec.com)
To fix either of these problems, the first thing you should do is download and install a registry cleaner here, then delete all of the temporary files on your computer by:
- Select Start -> Run.
- Then type cmd in the dialog box. A window will open up.
- At the command prompt, type del c:\*.tmp /s to delete all of the temporary files on your computer.
Then run the live update feature in your Norton anti virus program to see if that stops the error messages.
If the live update fails to correct the problem. Try the following procedure.
- Open the Norton Anti virus management window
- Select Options
- In the options dialogue box select the Auto Protect option
- Choose the Advanced button
- Next, clear the Scan floppy disk in A: for boot viruses when shutting down option
- Select the OK button and reboot your PC so the changes will take effect.
“Runtime error: CCApp.exe”
You can fix this error on windows XP using the following steps:
- Open Windows Explorer.
- Select -> Tools -> Folder Options.
- On the View tab, select the Show hidden files and folders option.
- Next, open the Start menu and then select Search.
- Select All files and folders
- Type rpawinet.dll in the All or part of the file name box.
- Expand More advanced options and select Search system folders, Search subfolders, and Search hidden files and folders options. Then click on the Search button.
- In the right pane, right-click on the rpawinet.dll file and select rename. Then change the file name to rpawinet.old.
- If you are unable to rename the file in Normal mode, then restart your PC in Safe mode by pressing F8 at system startup. Then repeat the steps outlined above to rename the file.
Ccapp.exe Error when Norton is Not Installed
If you get ccapp.exe errors when Norton is not installed on your computer, you have a spyware infection. Spyware install malicious files on your computer and frequently names them the same or very similar to legitimate system files to trick you into believing these files belong there.
You need to run an anti spyware program to eliminate the spyware. When you finish with that, I recommend you also run a registry cleaner to be certain there are no pieces of spyware code left in the registry.
Conclusion
Most ccapp.exe errors can be fixed by downloading a registry cleaner, (click “run” when the dialog box appears) then deleting the temporary files on your computer and then running the Live Update program. In the cases where that doesn’t work try using the other procedures described in this article.
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