Basically error 12029 is an HTTP protocol error message that is telling you your web browser could not connect to the web server that you requested. This problem can occur anytime your browser requests a connection to a specific web page. The connection request occurs either when you type a URL into the browser’s address window or when you click on a link on a web page that goes to a different website. The error is shown below.

Can this Error be caused by a Virus, Trojan or some other form of Malware?

While it is possible that a virus, Trojan or some other form of malware could cause this error, it isn’t very likely. Since this is basically a connection, addressing or routing problem, simple configuration or actual physical connectivity problems are much likely causes. However, scanning the computer will determine if there are viruses present.

Possible Causes

There are several possible causes for this error such as:

• The server may actually not be available
• TCP/IP address configuration errors
• DNS server error
• Firewall blocking

How to Fix a 12029 Error

Let’s look at each of the possible causes individually since they each have a different solution.

The server may actually not be available

The web server may not be available because it is down or has exceed the maximum number of simultaneous connections or bandwidth that it is allowed to have because web hosting companies restrict both bandwidth usage and the number of connections to a specific website.

To test this, try to connect to another website using the same application or web browser that got the error message. If you can contact another web site, then the web server is unavailable. All you can do is wait a little and try to access the first web site again

TCP/IP Address Configuration Error

The first thing you need to do is check to see if you have an IP address.

Open a command window by selecting Start->Run and they type cmd in the box. A command window will open

At the prompt, type ipconfig /all. You should get results similar to what is shown below

Make sure you have addresses in the IP address, DHCP and DNS server slots. If you do than the problem is not being caused by a bad IP address.

If you do not, first type ipconfig /release and then ipconfig /renew to get a new address.

If you do not get an IP address and you are connected to a wireless router in your house, reboot the router by turning it off and then back on again.

If you do not get an address and you are connected directly to your ISP, reboot your modem by turning it off, waiting 30 seconds and then turning it back on again. If rebooting doesn’t solve the problem, call their help desk and report the problem. They will help you fix it

DNS server error

Domain Name Servers (DNS) have only one job and that is to translate a URL like Microsoft.com into an IP address so your computer can talk to the web server.

Open a command window by selecting Start->Run and they type cmd in the box. A command window will open

Type nslookup {domain you are trying to reach}. Examples of domain names are microsoft.com,  utube.com, whitehouse.gov, etc.

The picture below shows the results when I typed nslookup support.microsoft.com

If you get an answer then the DNS server is working correctly

If you do not, then try looking up another website URL using the nslookup command

It that doesn’t work, first type ipconfig /release and then ipconfig /renew to get a new address and try both lookups again

If it still doesn’t work, call your ISP’s help desk and report the problem

Firewall blocking

Your windows firewall may be blocking the application you are using to connect to the web server.

Select Start->Control Panel and then click on the Windows Firewall icon

When the window opens click on the Exceptions tab as show below

If the program you are having problems with isn’t listed as an exception, add it which should fix the problem.

Recommendation

One of the fixes above should have solved the problem. If none of them worked, and you have an IP address and your DNS server is working, I suggest you do the following:

1. Run a complete virus and malware scan of your computer
2. Run a good registry cleaner to repair any corrupt or erroneous entries
3. Reboot the computer

Everything should work now.

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As we become more dependent on email as a primary method of communication in both our professional and business life, errors can be especially annoying and possibly serious when it affects out livelihood. The table below lists to common error codes and the various methods of fixing the errors after that. I recommend you start repairs by performing each of the solution in order to get the best results. I’ve listed them from the easiest to the most difficult.

Common Errors

Here are some basic steps to repair any of the errors listed above for Outlook Express:

Reboot the computer – this can fix any problems that are being caused by improperly closed files, memory data corruption and damage to system files.

Close other programs – close everything except internet explorer and outlook express so you don’t cause problem in any of your open programs while attempting to repair outlook express.

Delete Temporary internet files – In internet explorer

• Select Internet Option from the Tools menu
• Then in the temporary internet files panel, select Delete files.
• In the pop up window check Delete all offline files
• Click OK

You need to delete the temporary files because every time you view anything in outlook it creates a temporary file to display the contents of the message. If this multitude, it can grow to a rather large number fairly quickly) of temporary files gets damaged strange things can happen in outlook express.

Compact your folders – on the file menu select Folder -> Compact all Folders. Then go for a walk. Do not use your computer until the compacting process is complete. You should compact your folders periodically to prevent common problems.

Registry fix- sometimes registry corruption prevents outlook express from being recognized as the default email client. To fix this problem perform the following steps:

• Click Start -> Run and type msimn /reg
• Click OK. Nothing appears to happen.
• Select Tools -> Options in internet explorer
• On the programs tab select outlook express as the default email client

Library Fix – sometimes there can be problems in one or more of the dynamic link libraries that outlook express routinely used. The easiest way to be sure all of the libraries ae working properly is to re-register them using regsvr32. Perform the folloing steps:

• Go to Start -> run
• Type regsrv32 urlmon.dll and click OK
• Type regsrv32 mshtml.dll and click OK
• Type regsrv32 shdocvw.dll and click OK
• Type regsrv32 browseui.dll and click OK
• Type regsrv32 msjava.dll and click OK

Create a new identity – if nothing else we done works, try this. Creating a new identity will create a new message store folder and all new registry keys which should correct the problems you are experiencing. To create a new identity, perform the following steps:

• Select Tools -> Accounts
• Select the Mail tab and select the default account
• Select Export and give the file a name. Make sure the extension is .iaf
• Repeat steps 2 and 3 for all existing email accounts
• Do the same for all news accounts
• When finished, select Close
• On the File menu select Identities
• Click on Add New Identity
• Type in a name for the new identity as shown below

• Click yes to switch to the new identity
• Select Cancel to close the wizard and select Cancel if any other windows pop up
• Next, select Tools -> Accounts
• Select import and start importing the .iaf files you created one at a time until you have imported all of them
• Next, select File -> Import -> Messages
• Highlight Microsoft Outlook Express 6 on the list
• Select Next
• Select the name of your old identity and then click OK

Last Resort – reinstall outlook express. Go to the Microsoft website and download the guide to reinstall and repair both internet explorer and outlook express. There are also several good third party tools available to repair outlook express.

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Nothing is more frustrating than working on a document for hours and then have something happen that causes the Microsoft word to freeze or crash. Then the document is gone and all that work is lost…total bummer.

There are several ways you can lose a word document such as documents can be lost if word quits unexpectedly, there is a power failure, you close the document without saving it first or your 3 year old pushes the power button on your computer.

If word freezes, you will need to close it before you can do anything else.

Closing Word when it Freezes

Even though the application has crashed and stopped responding it may still be visible on the screen. The operating system sees this as still being open even though it knows the application is not responding. In fact, windows may even tell word is not responding. To recover your documents, you must first close this crashed instance of word. The easiest way to do that is by using the Task Manager:

• Press CTRL+ALT+DEL. The task manager will open
• Select the Processes tab, select any instance of Winword.exe, and then click End Process. If more than one instance of word is running, end them all.
• Close the Windows Task Manager
• Re-start Word

Microsoft Word AutoRecovery

The next thing you should do is to make sure that word is automatically backing up your work. Click on Tools -> Options and the window below will open. Select the Save tab as shown below. Make sure the Save AutoRecovery info every: is checked and a number is typed in the dialog box. I use 10 minutes because if you make the time period shorter, the application runs too slowly. But if you make it much longer, you will lose way too much work. 10 minutes is a happy medium.

Finding Word Documents that you lost

Frequently we know that we saved the document but don’t remember exactly where we put it. You know how that happens…you click on the disk icon without bothering to see where the document is actually being stored. Here are some steps you can use to locate that lost document.

• Click Start -> Search, and then For Files or Folders.
• In the Search for files or folders named box, type the file name or as much of it as you remember
• In the Look in box click My Computer which will search the entire computer or the specific hard drive if you have an idea where it might be located
• Select Search Now.
• If the Search Results box does not show the file, do the following steps
• In the Search for files or folders named box type *.doc which will search for all documents with the .doc extension
• Click Search Now.

If that does not find the file continue on to the next steps. The next place we will look is the recycle bin. When a file is deleted, Microsoft windows does not immediately erase the file from the hard drive. Instead it moves the file to the recycle bin by changing the location pointer of the file in the file index table.

Searching the Recycle Bin

Using windows explorer, go to the recycle bin as shown below

• Open the Recycle Bin.
• On the View menu, click Details.
• Also on the View menu, click Arrange Icons and click by Deletde Date to sort them by date which should make it easier to find the missing file.
• When you find the document that you are looking for, right-click on it, and click Restore. Windows will put the document back in its original location.

You can now use word to open the file and examine its contents. If that didn’t work, try the next steps.

Search for AutoRecovery Files

If you have auto recovery turned on, you can search for the backup file. If Word finds the AutoRecover file, the Document Recovery task pane opens on the left side of the screen, and the missing document is listed as document name [Original] or as document name [Recovered]. There may also be multiple copies backed up at different times.

• Double-click the file in the Document Recovery pane so it opens up in the main document window
• Click Save As and give it a name
• Save the document as a .doc file.

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Web pages are coded in HTML which is a page description language that instructs a web browser where to place objects on a page and what the properties of those objects are such as color, size, length, width, height, etc. The language uses tags to identify specific objects. For example <p> indicates the start of a paragraph and </p> indicates the end of a paragraph. Properties for the paragraph are included as statements inside the tag. For example <font color=”red” size=”12px”> would display the font in 12 points and the color red.

Microsoft FrontPage is an HTML editor published by the Microsoft Corporation. It is bundled with some versions of Microsoft Office and also available as a stand alone software application.

Interface

FrontPage is a WYSIWYG (what you see it what you get) editor. The interface is the standard Microsoft interface and is easy to use because it has all the standard wizards, drag and drop editing, templates, clip art and fonts you would expect from a Microsoft office application. Another nice feature is the integration with the other office products such as word, excel, PowerPoint, access and photo editor. This feature allows you to import snippets from these other programs directly into your web page.

To be able to use front page to create your website, you must host the site with a web hosting company that lets you install front page extensions. Since most web hosting companies do provide this capability, there really should be no problem.

FrontPage’s working interface is shown below. On the right side is the list of files in the website. In the top part of the main frame is the code view of the page and in the bottom portion of the left window is the design view of the page. If you highlight something in the design view, if you highlight an element in one view, it will also be highlighted in the code view as well. It took Microsoft until version 2003 to add the split window to FrontPage. They have also added the ability to publish without opening a separate publish dialog.

Changes made in one window are automatically made in the other windows. The tabs at the top of the window allow you to open multiple pages and easily switch between them as you are working on the site.

For the beginner, you can close the code view so you have a larger window to see the design elements as shown below.

For the serious programmer, you can display the page in the full code view as shown below.

The intellisence feature will anticipate your next move and automatically complete common bits of code. Sometimes that is a time saver and other times it is annoying. The drop down list of available parameters is a nice feature.

IntelliSense works for code snippets such as:

• Java
• JavaScript
• VBScript
• ASP.Net
• CSS (Cascading Style Sheets)
• XSLT (Extensible Style sheet Language Transformations
• HTML

FrontPage also offers an Optimize HTML tool that removes unnecessary code litter which is an absolute necessity if you try to use Word generated HTML code for your web pages.

The tracing feature allows you to take a mockup image of your site and place it behind the editing window to make placing objects easier.

Microsoft has an online trial version of FrontPage at http://www.runaware.com/microsoft/frontpage2003/. Check it out.

Technical Support

There is no manual so you will probably need to buy a good third party book to get the most out of FrontPage. Microsoft’s support website does offer a good selection of general help, tips, add-ons and discussion boards. Live technical support is available for around $70 per incident but usually is not worth what it costs.

Conclusion

If you are a newbie, then FrontPage is a good tool to learn about creating web pages. The wizard and template approach is good for simple websites. The program is not customizable nor is it adaptable enough to create more complex websites. However, you can insert MSN maps, Java and ActiveX applets, Flash and hit counters. It has the ability to preview your web pages in multiple browsers.

Unfortunately, FrontPage uses a lot of internet explorer specific code and it doesn’t check for compliance with web standards or browser compatibility. Also, live, data-driven Web site features using XML collaboration and the Data Source Catalog require Microsoft SharePoint Services to work.

Most of the new features in FrontPage 2003 have been available since the mid-1990s in other professional HTML editors like Dreamweaver. If you are a novice, at its $150-200 price, FrontPage is a good choice. If you plan to create complex web sites or become a professional web designer spend the extra money to buy Dreamweaver. It’s the difference between driving a sub compact and a luxury sedan.

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Microsoft originally released what was to eventually become Microsoft Excel as a program called Multiplan, which was a very good spreadsheet but lost out to the extremely popular Lotus 123.

Microsoft then released Excel for the Macintosh in 1985 and a DOS based version was made available for the PC. The first PC windows version of Excel was released in 1987. Excel has always been an excellent spreadsheet program.

The preferred spreadsheet at the time was Lotus 123 which had one very annoying feature that kept tech support people busy. The program never actually deleted a row so over time, the spreadsheet would get so large that you wouldn’t be able to print it because most business PCs had very small hard drives and ran out of space trying to write the temporary print file. You had to extract the data into a new file periodically to avoid this problem. Excel didn’t have this problem which made it attractive to businesses.

Excel also had one major advantage over all of the other spreadsheets. Even in the DOS version, Excel spreadsheets have always been exportable to Microsoft word, which at that time had very limited capabilities. Once the windows version was released, you could copy and paste portions of your spreadsheet into your reports done in word. In my opinion, this cut and paste capability between applications is why Microsoft office is the preferred office productivity suite in the world.

Microsoft Excel was the first program that allowed the user to customize the appearance of a spreadsheet by configuring fonts, cell appearance, character attributes, etc. It also provided a feature called intelligent recomputation which made excel run faster than other spreadsheets because only cells dependant on a cell being changed would by updated. All of the other spreadsheets recalculated everything at each change or waited for the user to tell it to update.

The spread sheet shown below is one I use to compare potential jobs I apply for to see how much money I will actually have left after commuting expenses and saving money to replace my car. It helps me decide which job offer to accept.

Microsoft Excel also has extensive graphing and charting capabilities as in the two sample charts shown below. It also allows users to perform mail merges, which is why a lot of business use excel rather than Access for telephone and mailing lists.

In 1993, Microsoft added visual basic for applications to excel which allowed user defined functions to be created for use in worksheets. Later versions included a complete integrated development environment which included macro recording to automate user actions and make performing complicated tasks a lot easier for most users. The newer versions support using activeX, COM, DLLs and object oriented programming in keeping with the Microsoft philosophy of allowing users to have the maximum flexibility to customize their working environment.

Excel Troubleshooting

In all of the years I have been using Microsoft Excel, I’ve rarely has a serious problems with the application itself. However, sometimes the application just won’t open up. When that happens, you need to start Microsoft excel in the safe mode.

Use the following steps to start Microsoft excel in the safe mode:

• Select Start -> Run
• In the run dialog box, type excel.exe /s
• Microsoft Excel will open in the safe mode

Starting the program in the safe mode bypasses the following files:

• excel.xlb – this is the default toolbar file and sometimes it becomes corrupted. Rename it to excel.old. The next time you open excel, it will create a new toolbar file. This file is usually located in the Documents and Settings portion of your user profile.
• excel.pip – this file stores the menu usage data used to decide which commands to show in the menus based on the user’s actual usage. It can also become corrupted. Rename it to excel.oldpip. Excel will create a new file the next time it is opened. The file is located in c:\program files\microsoft\office\officeX, where the X is the version number of your application. I have office 2003 so my version number is 11

Adding Microsoft Excel Menus to Word

Sometimes you want to be able to use excel for a part of the document you are working on so you can use formulas. You can replace the word menus with excel menus without having to open excel and create a new document. I find this feature very useful when writing business plans where I need to perform some fairly simple calculations and sometimes chart the results. To embed an excel worksheet into a word document select Insert -> Object as show below.

Then select Microsoft Excel Worksheet as shown below and click Ok.

The embedded excel spreadsheet below looks like this when inactive with your data showing of course.

And like this when activated by clicking on the table. Notice that the excel menus have replaced the word menus.

You can also add Chart like the one below that taken from a business proposal created in Microsoft Word.

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Unfortunately, we have all seen at least one of the following error messages when using Microsoft Word:

• Unable to read word document Files.
• This file is not in a recognizable format.
• ‘xxx.doc’ cannot be accessed. The file may be read-only, or you may be trying to access a read-only location. Or, the server the document is stored on may not be responding
• WORD.exe has generated errors and will be closed by Windows. You will need to restart the program.

Microsoft Word is probably the most used word processing application in the world. In the beginning, Word had little more capabilities than today’s WordPad and was competing with Word Perfect which was a very good and advanced word processor. However, word could do something no other word processor at the time could…it could import spreadsheets directly from Microsoft Excel which has always been an excellent spreadsheet. Over time, Word became the best word processor available.

Before you can troubleshoot Word, there are a few things you need to understand about the application:

• Word uses a global template called normal.dot to store global macros and most of its format settings.
• Word uses a Startup folder to store add-ins and macros that start automatically when Word is opened.
• Individual paragraph formatting is stored in the paragraph marker at the end of the paragraph and general paragraph formatting for the entire document is stored in the final paragraph marker at the end of the document.
• Proofing Tools for both spelling and grammar are stored in a Registry key called Proofing Tools and also in a Microsoft Shared folder on your hard drive called Proof

The Detect and Repair Option

The Detect and option can be opened from the Help menu. The Detect and Repair utility provides two options for the repair process. The first option allows you to restore missing shortcuts and the second will discard any customized settings.

To use this utility successfully, you must have access to the installation files. If the installation was performed over the network, you must have network connectivity. If a CD-ROM was used to perform the installation then you must have the installation CD-ROM.

During the verification stage, all files associated with the application are compared to the original installation files. If any components have missing or corrupt files, new copies of files or registry settings are retrieved from the original installation source. These files are then copied to the proper locations on the user’s computer. Registry entries are also reset to default installation settings if necessary.

Use this option carefully because it will erase all customizations and can only fix Microsoft word problems that are caused by corrupt files.

Word Won’t Open, Freezes or Crashes immediately on Startup

This error is usually caused by a corrupted normal.dat file or add-in. One way to check to see if this is the problem is to go to Start -> Run and type winword.exe /a (be sure to leave a space before the /). This switch opens word with a clean empty template and no add-ins. If this works, find the normal.dot file or files (there can be more than one) and delete it or them. They will be located in C:\Documents and Settings\<your user name>\Application Data\Microsoft\Templates. When you open Word again, it will look for the normal.dot file and if it can’t find one, it will create a new file.

If this fails, open C:\Windows\ <your user name>\Application data\ Microsoft\ Word\ Startup to see if there are any addins. Move the add-in files to a different folder. Word should open. If it does, then replace each file one at a time and reopen Word until you find the file that is causing the problem.

Spell or Grammar Checker Freezes or Crashes the Computer

If the spelling checker is not available (greyed out) or just not working, go in HKEY_CURRENT_USER\ SOFTWARE\ Microsoft\ Shared Tools\ Proofing Tools in windows XP (the location may be slightly different on windows 2000 or Vista). This Key contains four sub keys: Grammar, Hyphenation, Spelling, and Thesaurus. To repair Microsoft word, delete the folder that is causing problems and restart Word. As always when it can’t find something it will recreate it.

If that does not work, go to C:\Program Files\Common Files\Microsoft Shared\Proof\xxxx (xxxx stands for a number, on my machine it is 1033) and delete the key. When you reopen word, type anything then start the spell checker. Word will tell you this feature is not installed and ask you to install it. Make sure you have your installation discs handy.

Summary

Use the detect and repair option carefully because everything will be reset to the default values. The other suggestions will usually fix your Microsoft word problem. If none these suggestions work, then you will need to uninstall the application and then reinstall it. That always works.

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In the last decade, people have become completely dependent on computers. Before that, communication was mainly pen-and-paper and over the phone. Typed communications were a big deal; they required a professional. Today, anyone has access to even more advanced communication tools and can create professional presentations using Microsoft Office software like Word, Excel, Outlook, and PowerPoint. Nearly every computer is composed of hardware with a Microsoft operating system and a Microsoft Office Suite interface doing the grunt work.

Unfortunately, no one is infallible, not even the programmers over in the Microsoft Office think tank. It’s important to approach Microsoft Office errors with patience, and try to focus on the problem instead of the symptoms. So what is really occurring when these popular Microsoft Office programs go wrong?

One of the biggest issues with the Microsoft Office suite is the amount of processor power required to run each program. It’s considered a “heavy” program, and this can cause issues when the program is opened. Sometimes it may not open at all, making it necessary to restart the computer. The more programs a user are tries to run at once, especially when attempting to run multiple programs from the Microsoft Office suite, the more problems they encounter. These may include slow opening, internal freezing, and even external freezing to the point where an understandably frustrated Microsoft Office user will have to restart their computer.

Another common error is the, “Unable to open file.” Usually this signifies that the file is damaged or corrupt, but it also can occur if the user is attempting to open a file which is not supported by a program from the Microsoft Office suite. Try converting the file to a .txt, find another copy, or verify that the appropriate Microsoft Office program is checking under the correct filename and directory path. If the user tried to open the file directly from a hyperlink off the internet, try to right click and save to the hard drive and then open directly from the relevant Microsoft Office program.

Perhaps the most irritating error is when a user tries to load or save a document, the Microsoft Office program locks up, and they receive the message, “If problem persists, contact the program vendor.” Messages within the Microsoft Office suite like this are called invalid page fault (IPF) errors. They essentially force the user to close down the Microsoft Office program, and may be resolved by updates. However, the only way to prevent loss of data is to set your Auto Recover to a short time (even as short as 1 minutes), or constantly save if you are using an earlier version of Microsoft Office.

Whenever a user encounters a problem with Microsoft Office, it’s very frustrating because society has become so dependent on this suite of programs. Many solutions can be found on the Microsoft Office website, or on dedicated forums where professionals not associated with Microsoft Office post their knowledge to help others. It can be helpful to simply Google the Microsoft Office problem; often even the most complex solution is already out there with a little digging. Otherwise, users with problems can easily visit the Microsoft Office support forums that appear the most knowledgeable and post their questions.

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